Frequently Asked Questions
Everything you need to know about your Bprimal journey.
How do I determine my correct size?
We provide a detailed size guide on each product page. Since we specialize in anatomical and barefoot styles, we recommend measuring your foot length in millimeters and comparing it to our specific brand charts for the most accurate fit.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items in their original packaging. If your shoes don't fit perfectly, you can initiate a return or exchange through our online portal. Please note that clearance items are final sale.
How long will it take for my order to arrive?
Domestic orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days, while express shipping options are available at checkout for faster delivery.
Do you ship internationally?
Yes, Bprimal ships to most countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your destination and the weight of your order.
Are your products sustainably sourced?
Sustainability is a core value at Bprimal. We partner with brands that prioritize ethical manufacturing, use eco-friendly materials like organic cotton and recycled rubber, and focus on durable construction to reduce environmental waste.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options such as Afterpay and Klarna to make your shopping experience seamless.